Last Updated: 05/03/2025

Welcome to CloudGro ("Company," "we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy in compliance with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. By using CloudGro, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data: Identity & Contact Data: Name, email address, phone number, business details. Financial Data: Payment details (processed securely through third-party providers). Technical Data: IP address, browser type, device information, and website interaction details. Review Data: Customer feedback submitted through our platform. Third-Party Data: Information from integrated services such as Google.

2. Legal Basis for Processing Data

We process personal data under the following lawful bases: Consent: When you provide explicit permission (e.g., signing up for emails). Contractual Obligation: To provide services under our agreement with you. Legitimate Interests: To improve services and support business functions. Legal Compliance: To comply with UK laws and regulatory requirements.

3. How We Use Your Information

We use your data for the following purposes: To Provide & Improve Services: Process transactions, manage accounts, and enhance user experience. Marketing & Communication: Send promotional emails, updates, and important notifications (with opt-out options). Compliance & Security: Prevent fraud, comply with legal obligations, and enforce our terms. Analytics & Performance Tracking: Monitor platform usage and optimise functionality.

4. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it in the following cases: Service Providers: With trusted third parties for payment processing, cloud storage, and analytics. Legal Compliance: If required by law or to protect our rights. Business Transfers: If CloudGro is acquired, your data may be transferred. All third-party service providers are required to comply with data protection regulations and provide adequate security measures.

5. Data Security & Retention

We implement industry-standard security measures to protect your information. We retain data only as long as necessary for business and legal purposes. Data retention periods are reviewed regularly to ensure compliance with UK GDPR.

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights: Right to Access: Request a copy of your personal data. Right to Rectification: Correct inaccurate or incomplete information. Right to Erasure: Request data deletion under certain conditions. Right to Restrict Processing: Limit how we use your data. Right to Data Portability: Receive your data in a structured format. Right to Object: Opt-out of data processing, including marketing communications. To exercise your rights, contact us at [email protected].

7. Cookies & Tracking

We use cookies to improve user experience and website performance. You can manage or disable cookies through your browser settings. Our Cookie Policy provides more details on how we use cookies.

8. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices and recommend reviewing their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with a revised "Last Updated" date.

10. Contact Us

For any privacy concerns, please contact us at: 📧 Email: [email protected]📍 Address: - 📞 Phone: -

By using CloudGro, you acknowledge and agree to this Privacy Policy.